No68 Privacy Policy – Member Personal Data Protection

No68 collects personal data through various transparent and lawful means. This collection only takes place when you interact directly with our platform:

• During new account registration — name, email, phone number, and date of birth are required.
• During the KYC verification process — identity documents such as MyKad or passport.
• During deposits and withdrawals — your bank account or digital wallet information.
• While using the platform — game activity data, session duration, and game preferences.
• When contacting customer support — conversation history and information you share.
• Automatically via cookies and related tracking technologies associated with your use of the website.

All data collected by no68 is used solely for legitimate and necessary purposes:

• Identity verification and prevention of fraud and money laundering (AML).
• Processing deposits, withdrawals, and other financial transactions securely and promptly.
• Delivering better customer support and faster complaint resolution.
• Sending important notifications related to account security, promotions, and service updates.
• Platform user experience enhancement based on anonymous usage analytics.
• Compliance with applicable legal and regulatory requirements in our jurisdiction.
• Implementation of responsible gaming programmes including detection of risky gaming patterns.

No68 has never sold or disclosed your personal data to third parties without your consent. However, there are limited situations where data sharing is necessary:

• Payment Providers: Transaction details are shared solely with licensed payment processors such as FPX, DuitNow, and TNG eWallet to process your transactions.
• Game Providers: Minimal game data is shared with game software providers partnered with no68 for technical integration purposes only.
• Regulatory Body: Where required by law or court order, no68 will disclose data to the relevant authorities.
• Security Services: Licensed third-party fraud detection systems may receive limited data to prevent illegal activity.

All third parties working with no68 are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.

No68 uses cookies and similar technologies to enhance your experience on our platform. There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and session security. Cannot be disabled.
• Performance Cookies: Collects anonymous data on how you use the platform to help us improve it.
• Functional Cookies: Stores your preferences such as language and display settings to deliver a more personalised experience.
• Analytics Cookies: Helps us understand aggregate usage patterns for continuous service improvement.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality.

No68 continuously invests in the latest security infrastructure to protect your personal data:

• 256-bit SSL high-level data encryption protects all communications between you and our servers.
• A multi-layered firewall system and active intrusion detection continuously monitor for security threats around the clock.
• Regular security audits are conducted by accredited independent cybersecurity firms.
• Internal access to sensitive data is restricted to authorised personnel with full monitoring in place.
• Encrypted data backup systems ensure your information is never lost due to technical failure.
• A vulnerability disclosure programme (responsible disclosure) allows security researchers to report issues to us responsibly.

As a no68 member, you have certain rights regarding your personal data that we fully respect:

• Right to Access: You may request a copy of all personal data we hold about you at any time.
• Right to Rectification: If your data is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: You may request the deletion of your account and personal data, subject to legal retention requirements.
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict how we process your data.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of these rights, please contact our 24/7 support team via Live Chat or email at [email protected].

No68's primary servers are located within secure zones that comply with international data protection standards. In specific cases where data must be transferred across borders for operational needs, we ensure:

• Transfers only take place to countries or regions with comparable data protection standards.
• Legally binding data transfer agreements are in place with all receiving parties.
• Full encryption is applied during any data transfer across networks.
• You will be notified if your data is transferred outside its original storage region.

No68 takes the protection of minors from any exposure to gambling platforms very seriously. Our platform is exclusively for individuals aged 18 and above. We take the following measures:

• Mandatory age verification at registration via official identity documents.
• If we find any member to be under 18 years of age, the account will be terminated immediately and all funds returned in accordance with legal procedures.
• No68 does not knowingly collect personal data from individuals known to be under 18 years of age.
• Parents or guardians who become aware that a child under their care has accessed our platform are encouraged to contact us immediately.

If you have any questions, concerns, or complaints regarding the no68 Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat 24/7: The fastest way to get immediate assistance in Bahasa Melayu.
• Privacy Email: [email protected] — for more detailed or sensitive privacy enquiries.
• Response Time: We are committed to responding to all privacy enquiries within 3 working days.

We value all feedback and are committed to resolving any privacy issues efficiently and respectfully.